Video Stream Unavailable
The error you have encountered is caused by a failure to connect to vital video content services. The leading cause of this issue has been found to be firewall settings, or other services within a user's network that block key ports or domains.
Below is the list of ports and domains that must be available to your player. If you are in a corporate network, check with your IT department to ensure these are all available.
Here are some additional steps you can take that may resolve the issue:
- Try connecting using a different browser. Your current browser may have settings or plugins that are blocking the Required Ports mentioned above.
- Try connecting to a different network if an alternate is available. This issue is often network-specific.
- If possible, try viewing the video from a mobile device. Often only Flash playback will be blocked or will fail.